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Frequently Asked Questions

Ordering

To place an order, simply browse our collection, select the items you wish to purchase, and add them to your cart. Once you’re ready to checkout, follow the prompts to complete your purchase. You’ll need to provide your shipping details and payment information. After placing your order, you’ll receive a confirmation email with your order details.

We accept a variety of payment methods including major credit/debit cards (Visa, Mastercard, American Express) and popular online payment platforms such as PayPal and Apple Pay. For more details on accepted payment methods, please visit the payment section on our website.

Shipping

Yes, once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your order’s progress online.

Currently, we ship to select international destinations. Please check our shipping policy for a list of countries we ship to and the associated shipping rates.

Return Policy

We accept returns within 7 days from the date of purchase if you’re not completely satisfied with your order. Items must be in their original condition and packaging. Please refer to our return policy for more detailed information.

Eco-Friendliness

At Coats and Paws, we are committed to sustainability. Our products are made from upcycled and repurposed materials whenever possible, and we strive to operate in an environmentally responsible manner.

Product Care

Cleaning Instructions for Coats & Paws Luxury Pet Accessories

Materials (Nylon/Poly and Cotton/Synthetic Blends):
– Gently hand wash your Coats & Paws product using warm water and a mild, unscented dish soap.
– Scrub the material softly with a cloth or soft-bristled brush to remove any dirt or stains.
– Rinse the product thoroughly with clean water to remove all soap residue.
– Allow the item to air dry completely before use. Do not put it in the dryer or use any heat source to speed up the drying process.

Hardware (Polished Metal Alloy):
– Use a soft, damp cloth to wipe down the metal hardware on your Coats & Paws product.
– If necessary, use a small amount of mild, unscented dish soap to remove any stubborn dirt or grime.
– Rinse the hardware with a clean, damp cloth to remove any soap residue.
– Dry the hardware thoroughly with a soft, lint-free cloth to prevent water spots or tarnishing.

Important: To maintain the quality and longevity of your Coats & Paws product, always hand wash and never use a washing machine. Avoid using harsh chemicals, bleach, or abrasive cleaners that could damage the materials or hardware. 

Contact Information

If you have any questions or concerns, our customer service team is here to help. You can contact us through the contact information provided on our website. We aim to respond to all inquiries as quickly as possible.

These FAQs are designed to address the most common questions and concerns of our customers. For more detailed information or inquiries, please do not hesitate to contact us directly through our website  or email us at care@coatsandpaws.com

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