At Coats and Paws, we offer a 7-day return policy for all our products to ensure your complete satisfaction. Items must be in unused condition and have the original packaging. If you’re not happy with your purchase, contact our customer service within 7 days of receipt for a straightforward process of refunds, store credit, or exchanges. Our goal is to ensure a seamless shopping experience, maintaining our commitment to quality, customer satisfaction, and trust in our brand.

Refund and Exchange Process

1. Contact Customer Service: If you wish to initiate a refund or exchange, please contact our customer service team within 7 days of receiving your order. You can reach us via email at support@coatsandpaws.com or by filling out the contact form on our website.

2. Provide Order Details: When contacting us, please provide your order number and a brief explanation of the reason for your return or exchange request.

3. Receive Return Authorization: Our customer service team will review your request and provide you with a Return Authorization Number (RAN) if your request meets our return policy criteria.

4. Package Items: Securely package the items you wish to return, ensuring they are in unused condition and include the original packaging.

5. Label Package: Clearly write the Return Authorization Number (RAN) provided by our customer service team on the outside of the package.

6. Ship Items: Ship the package back to us using a trackable shipping method. The cost of return shipping will be the responsibility of the customer unless the return is due to a product defect or error on our part.

7. Receive Refund or Exchange: Once we receive and inspect the returned items, we will process your refund, store credit, or exchange accordingly. Refunds will be issued to the original form of payment within 5-7 business days.

For more information or assistance with your refund or exchange request, please don’t hesitate to contact our customer service team. We are here to help make your experience with Coats and Paws as enjoyable as possible.